Return Policy
Our goal is complete customer satisfaction. If for any reason you are unhappy with your purchase from ChineseLaundry.com, your unworn items may be returned within 30 days of the date printed on the receipt. Returns received after 30 days are subject to a restocking fee. Returns must be unworn and sent back with all of the original packaging. Any returns received with visible wear are subject to a restocking fee.
If you purchased from a retail store or a website other than ChineseLaundry.com, please handle your return with the original place of purchase.
We guarantee against manufacturer's defects within 60 days of purchase, this does not cover normal wear and tear.
Continental 48 States
Shipping is non-refundable. To make returns easy, we include a return label with your purchase. An $8.00 fee will be deducted from your refund to use our label.
Alaska, Hawaii and Puerto Rico
Shipping is non-refundable. You may either create your own return label or contact customer service to request a label be emailed to you. A $20.00 fee will be deducted from your return if you use our label.
Return Process with a Prepaid Label
PLEASE NOTE: Temporarily, prepaid return labels are not being provided for OnTrac or U.S. Postal Service shipments. Please contact customer service to request a FedEx return label. All orders shipped via UPS and FedEx in the continental 48 states ship with a prepaid return label. A fee of $8.00 will be deducted from your refund for the return shipping cost when you use the included return label. If you do not have your prepaid return label, please contact customer service.
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Circle the return reason on your original invoice.
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Pack the item(s) to be returned and the original packing slip in a shipping box and affix the prepaid mailing label.
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Write the order number on the outside of the box, which is an 8 digit number beginning with CL.
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Once your package arrives it takes about 7-10 business days to process. A $8.00 fee will be charged for the use of the return label.
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Drop your package off at a UPS location. No need to wait in line, your package has a prepaid label. Find a USP drop-off location here.
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We will confirm your refund has been processed via e-mail. Shipping is non-refundable; we are not able to make exceptions to this due to the high cost of shipping.
Return Process without a Prepaid Label
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Circle the return reason on your original invoice.
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Pack the item(s) to be returned and the original packing slip in a shipping box and affix your own shipping label. Ship to:
Chinese Laundry
Web Returns
1251 S. Rockefeller Ave.
Ontario, California 91761 USA -
Write the order number on the outside of the box, which is an 8 digit number beginning with CL.
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Drop your package off to be shipped.
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We will confirm your refund has been processed via e-mail. Shipping is non-refundable; we are not able to make exceptions to this due to the high cost of shipping.
Exchange Process
Due to high demand of our products, we do not process exchanges. Please place a new order if you need a different item.
Ship your Returns to:
Chinese Laundry
Web Returns
1251 S. Rockefeller Ave.
Ontario, California 91761 USA
Wrong, Damaged or Defective Items
If you received the wrong product from Chinese Laundry, or it arrives defective or damaged in transit, please contact customer service within three business days of receiving the package. We will resolve the situation for you.
RETURN SHIPPING is not included in the FREE SHIPPING PROMOTION. Customers electing to return their purchase for a credit will be required to return the product at their own expense.
Items Purchased During Buy One, Get One % Off Promotion
Items purchased during a Buy One, Get One % Off (BOGO) promotion may not qualify for the promotion any longer if only one item is returned. When only the higher price item is returned, the customer is responsible for the total retail cost of the discounted item, prior to the applied discount. The deduction from the return item will be listed on the receipt as "Return Handling Fee".